how do i report a downed comcast line?

Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. 1. Should you experience further issues, please create a new post. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do I report an above ground cable down? For more information, please see our #iworkforComcast I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. If you have questions about your services, we're here to answer them. To confirm, are the wires in question still low-hanging by chance? Make sure you are signed in with your Xfinity credentials. It has been severed months ago and left hanging. If you absolutely need to have it removed, consult with an electrician before doing so. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Warn others to stay away. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Massive outages do occur because of problems such as storms, floods etc. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Then, call PG&E at 1-800-743-5000. A recent storm brought down a tree which took down one of the above ground cables by my house. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team can assist with getting those downed wires raised. Talk to Us. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I am a bot, and this action was performed automatically. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. It's a hazard to pedestrians and vehicles! Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. That person will tell you who the city's contact is in the Comcast governmental affairs office. I am a bot, and this action was performed automatically. They have been hanging very low for over a year. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Who is responsible for cable line from pole to house? Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Cloudflare Ray ID: 7a2ad44e3df86ef8 The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Call us at 800-477-5050. Just select Xfinity support and you will be able to speak with the next available specialist. It's in front of my yard, and it goes across the street. Asking on behalf of my place of business. Where on your property are the lines down on and would you consider them a safety hazard as of now? @XfinityThomasChow long does it take for someone to reply? What to expect: Your complaint will be posted online in a public database. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Jacksonville, Florida Area. Can you direct message your name and address? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Reporting this to comcast seems to be a problem. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Create an account to follow your favorite communities and start taking part in conversations. Contact Us | Comcast Business Support Remember: This number is just for unburied ground cables. came out and verified that it isn't live. Call 800.288.2020 . I would like to report down wires in my back yard for the second time. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. We've had a downed wire touching our building for about two months at this point. Thanks. It's not the power line and I don't think it's the regular cable either because there's no service outage. Thanks! -You are responsible for the "mast," the . We've had a downed wire touching our building for about two months at this point. Search accounts based on account number, or chat online. 5. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Call 800.288.2020. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Click the Check for Issues button. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. God forbid this huge company actually provide a phone number where you could talk to someone. You can report an issue by going to the Xfinity Status Center. Hi, @user_af7a95. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Scroll down and select Manage Internet. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. It is to be expected when weather conditions are severe. Its important that you dont exit the vehicle unless youre in imminent danger. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Then Call Us. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call 9-1-1 immediately to report a fallen power line. Thank you so much Anthony for sending us over those details and the Modmail. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please contact the moderators of this subreddit if you have any questions or concerns. How do I talk to a real person at Comcast? Like. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Press Enter to send it. Genius. Thank you so much for contacting our Xfinity Support Team over Reddit. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Payments are posted to your account after 5:30 p.m. on the day they are received. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Type your message in the text area near the bottom of the window. Throughout our history, DISH has always put customers first. Please call this number (855) 307-4896 to set up your service. Thanks! We have made changes to keep employees safe so response and call times may be longer than usual. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Provide your account info and say, Line is down., Dont have AT&T service? Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Comcast landlines are being used by homes and businesses alike. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. However, its critical not to cut into a power line, as you know. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. A drop-down list appears. New comments cannot be posted and votes cannot be cast. Can you please send us a Modmail message with your first and last name and full address? Stay at least 35ft away from any downed wires during cleanup and other activities. Rod Furlan is a crook and Thief and should be held accountable. Thanks. Click Continue. Say "No account." To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Thanks! You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Hello there! Verizon Business customers. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Make the report to that person.. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. First Call 9-1-1. Comcast does not do tree trimming. I have followed these instructions and sent the private message on 6/1/21. Not a word either by phone, email or through the support chat since then. How to Reach a Real Person at Comcast/Xfinity. How to report a downed wire if I'm not a customer? A tree in my back yard has two large branches resting on the phone/TV cables. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. You can also request a call at a time that fits your schedule. An official employee, such as myself or whoever is first available, will respond. Press question mark to learn the rest of the keyboard shortcuts. The channel and its live streaming world news is available . Type your message in the text area near the bottom of the window 5. Stay at least 10 feet away from the wire and secure the area to keep others away, too. I hope youre having a great week so far! See how you can save when you add Comcast Business Mobile or add a new line.